Multi-geography CIO — Telecom · anchored USA

Position overview

Gladwin International Leadership Advisors is representing a confidential organisation in Telecommunications on a senior CIO leadership mandate anchored in USA. The remit explicitly spans Singapore.

This is a multi-geography leadership role requiring orchestration across time zones, matrix stakeholders, and often dual-reporting into global and regional lines.

The organisation is looking for pattern recognition: someone who has seen similar complexity before and knows which levers matter first.

Context you will inherit

• Market & sector: Spectrum economics and capex management — finding CFOs and finance leaders who understand the complex economics of spectrum auctions, network infrastructure ROI, and capital cycle management
• Geographic spine: Primary hub USA with explicit corridor responsibility across Singapore.
• Organisation stage: Recent leadership turnover created ambiguity on priorities; you will need to re-establish a crisp enterprise storyline.
• Stakeholders: Key interfaces include headquarters strategy, regional risk and legal, local regulators (where material), and anchor channel partners.
• Secondary lens: Satellite and new connectivity — as Low Earth Orbit satellite broadband enters India, finding leaders who understand both terrestrial and space-based connectivity is a new challenge

The mandate (12–24 month arc)

1. Identity & access: Clean up excessive privileges and stale accounts — foundational for both security and audit.
2. End-user support: Reduce ticket backlog through root-cause fixes, not perpetual firefighting.
3. Asset lifecycle: Refresh hardware and end-of-life software on a predictable cadence.
4. Business continuity: Tabletop exercises that surface real gaps in dependencies and communications.
5. Innovation intake: Lightweight process for business-led experiments that don’t bypass architecture guardrails.
6. Vendor concentration: Mitigate single-supplier risk for critical platforms.

Responsibilities (representative)

• Improve IT demand management and portfolio governance with the executive committee.
• Upgrade vendor management — SLAs, penalties, and outcome-based contracts.
• Sponsor integration discipline post-M&A for systems and data.
• Build IT financial transparency — chargeback or showback where helpful.
• Develop IT leadership team with mix of supplier management and internal delivery strength.

Leadership profile

• Judgment: High signal-to-noise under pressure; ethical clarity; willingness to halt initiatives that break risk appetite.
• Communication: Executive presence in English; additional languages valued where market-relevant.
• Education: Strong undergraduate grounding; MBA / advanced degree / professional qualification common at this level.
• Service leadership: IT organisation trusted for reliability, cost transparency, and partnership.
• Geographic muscle: Comfort operating from USA with regular engagement across Singapore.

Team & culture

The organisation runs hot — ambitious targets and thin buffers. You need to channel energy into sustainable rhythms: predictable planning, honest risk surfacing, and recovery time for teams after major pushes.

Success measures (examples)

• Financial: Revenue and margin vs. plan; cash conversion; capital efficiency.
• Strategic: Share in priority segments; customer retention in anchor accounts; milestone delivery on transformation.
• People: Engagement trends; regrettable attrition in critical roles; diversity of succession slate.
• Risk: Audit and regulatory outcomes; conduct events; operational resilience metrics.

First 90 days (orientation arc)

• Days 1–30: Shadow key customer journeys or operations — paper over slides where reality diverges.
• Days 30–60: Cut or pause low-value projects freeing capacity for strategic work.
• Days 60–90: Publish first integrated forecast or plan under your ownership — even if directional.
• Build trust with risk, legal, and audit through transparency — surprises erode licence to move fast.
• Pick one cultural signal (e.g. meeting hygiene, promotion criteria) and model it relentlessly.
• Clarify RACI for cross-border deals, staffing, and pricing exceptions.

Stakeholder map (illustrative)

• Internal: Matrix of global product houses and local P&L; tension is normal — your role is to broker trade-offs with data.
• External: Customers who influence reference deals; government or industry bodies in regulated sectors.
• Capital providers: Banks, sponsors, or minority investors — each needs a slightly different narrative on risk.

Travel & mobility

Multi-hub rhythm — plan for weekly or bi-weekly cross-border travel during integration or transformation peaks.

Compensation

Competitive CIO compensation for Telecommunications leadership: cash, incentive, benefits, and potential equity or carry (case-dependent). Discussed with finalists only.

Application status

This mandate is no longer accepting new applications. The search progressed through Q4 2025 and closed for submissions in February 2026. We retain this posting for transparency on the type of leadership work we carry in Telecommunications and USA. For similar active mandates, browse open roles or submit a general profile through executive search inquiry.

Reference: telecommunications · CIO · USA · Gladwin International Leadership Advisors