Multi-geography CIO — Professional Services · anchored USA

Position overview

Gladwin International Leadership Advisors is representing a confidential organisation in Professional Services on a senior CIO leadership mandate anchored in USA.

This is a multi-geography leadership role requiring orchestration across time zones, matrix stakeholders, and often dual-reporting into global and regional lines.

Expect a mandate where credibility is earned in rooms with customers and regulators, not only in headquarters workshops.

Context you will inherit

• Market & sector: Boutique vs Big firm differentiation — as large firms commoditise, boutique advisors need leaders who can sharply define and defend a differentiated positioning
• Geographic spine: Primary hub USA with reporting lines into global / regional matrix partners.
• Organisation stage: ESG and conduct expectations from owners and regulators are now hard constraints on how growth is pursued.
• Stakeholders: Owners may include PE operating partners, a promoter family office, or public-market investors — each with different tempo and KPIs.
• Secondary lens: Practice building leadership — finding partners who can build new service lines or geographic practices from scratch, requiring entrepreneurial instinct within a structured partnership environment

The mandate (12–24 month arc)

1. Digital workplace: Improve employee-facing tools, support model, and productivity for hybrid work.
2. Data platforms: Enable self-service analytics within guardrails; reduce ad-hoc extracts and shadow IT.
3. Integration: Tackle spaghetti interfaces between legacy and modern stacks — prioritise by revenue or risk impact.
4. Agile at scale: Where adopted, make delivery model work with compliance and audit — not despite them.
5. Budget transparency: Give business units clear view of run vs. change spend; challenge duplicate demand.
6. Leadership team: Upgrade managers who can run hybrid supplier / internal teams with outcomes, not activity metrics.

Responsibilities (representative)

• Improve IT demand management and portfolio governance with the executive committee.
• Upgrade vendor management — SLAs, penalties, and outcome-based contracts.
• Sponsor integration discipline post-M&A for systems and data.
• Build IT financial transparency — chargeback or showback where helpful.
• Develop IT leadership team with mix of supplier management and internal delivery strength.

Leadership profile

• Judgment: High signal-to-noise under pressure; ethical clarity; willingness to halt initiatives that break risk appetite.
• Service leadership: IT organisation trusted for reliability, cost transparency, and partnership.
• Education: Strong undergraduate grounding; MBA / advanced degree / professional qualification common at this level.
• Communication: Executive presence in English; additional languages valued where market-relevant.
• Geographic muscle: Deep experience leading in or from USA with credible local stakeholder judgment.

Team & culture

The organisation runs hot — ambitious targets and thin buffers. You need to channel energy into sustainable rhythms: predictable planning, honest risk surfacing, and recovery time for teams after major pushes.

Success measures (examples)

• Value creation: EBITDA / cash trajectory vs. owner or board case — especially under stress scenarios.
• Execution: On-time delivery of named transformation milestones; reduction in repeat incidents or audit findings.
• Leadership: External hires and internal promotions that stick; reduction in key-person concentration.
• Innovation: Launched offers or capabilities that move the needle on differentiation, not pilots that stall.

First 90 days (orientation arc)

• Days 1–30: Map cash, covenant, and customer concentration risks before announcing initiatives.
• Days 30–60: Align owners and board on a 12-month value story — financial and non-financial.
• Days 60–90: Launch two quick operational fixes that build credibility with frontline managers.
• Deep-dive on talent — who is load-bearing, who is blocking, where external hire is mandatory.
• Socialise a simple KPI tree so every function sees how their metrics roll up.
• Clarify RACI for cross-border deals, staffing, and pricing exceptions.

Stakeholder map (illustrative)

• Internal: Executive committee, functional peers, shared services leads, and programme PMOs.
• External: Key suppliers, technology partners, and joint-venture boards where applicable.
• Board / owners: Expect deep dives on risk, liquidity, talent, and transformation — slides light, substance heavy.

Travel & mobility

Travel weighted to priority markets and quarterly global or regional forums; flexibility for crisis windows.

Compensation

Package aligned to CIO benchmarks in Professional Services — typically fixed, variable, benefits, and mobility where applicable. Structure detailed at shortlist.

Application status

This mandate is no longer accepting new applications. The search progressed through Q4 2025 and closed for submissions in February 2026. We retain this posting for transparency on the type of leadership work we carry in Professional Services and USA. For similar active mandates, browse open roles or submit a general profile through executive search inquiry.

Reference: professional-services · CIO · USA · Gladwin International Leadership Advisors