Head of Telecom — Singapore (CHRO-level mandate)

Position overview

Gladwin International Leadership Advisors is representing a confidential organisation in Telecommunications on a senior CHRO leadership mandate anchored in Singapore. The remit explicitly spans Middle East, Canada, Australia.

This is a sector or practice-head mandate combining deep domain credibility with commercial ownership of a vertical P&L or global practice line.

The mandate fits a leader comfortable owning the narrative externally while upgrading how decisions are made internally.

Context you will inherit

• Market & sector: 5G monetisation — finding commercial and enterprise sales leaders who can create and sell compelling 5G use cases to enterprise customers
• Geographic spine: Primary hub Singapore with explicit corridor responsibility across Middle East, Canada, Australia.
• Organisation stage: Growth agenda collides with legacy cost base; productivity and automation are board-level topics, not staff functions.
• Stakeholders: Owners may include PE operating partners, a promoter family office, or public-market investors — each with different tempo and KPIs.
• Secondary lens: Spectrum economics and capex management — finding CFOs and finance leaders who understand the complex economics of spectrum auctions, network infrastructure ROI, and capital cycle management

The mandate (12–24 month arc)

1. Transformation people plan: Align organisation design to strategy — spans, layers, and decision rights.
2. Change leadership: Equip executives to lead through restructuring, automation, or geographic shifts without burning trust.
3. Diversity & inclusion: Move from programmes to measurable outcomes in hiring, promotion, and succession data.
4. Industrial relations / employee relations: Stabilise hotspots; ensure policies match local law and company values.
5. Learning: Invest in leadership curricula tied to business priorities — not generic catalogues.
6. HR analytics: Give the CEO and CFO a clear view of workforce cost, productivity, and risk signals.

Responsibilities (representative)

• Upgrade manager capability — especially feedback, coaching, and performance management at scale.
• Simplify rewards; reduce exception culture that undermines internal equity.
• Own employee listening and action planning tied to retention drivers.
• Partner with legal on investigations, policies, and regulatory people topics.
• Build HR analytics that support board and audit committee oversight.

Leadership profile

• Education: Strong undergraduate grounding; MBA / advanced degree / professional qualification common at this level.
• Business partnership: HR seen as a strategic function, not only policy and service delivery.
• Judgment: High signal-to-noise under pressure; ethical clarity; willingness to halt initiatives that break risk appetite.
• Communication: Executive presence in English; additional languages valued where market-relevant.
• Geographic muscle: Comfort operating from Singapore with regular engagement across Middle East, Canada.

Team & culture

Expect some fatigue from prior change programmes. Your success depends on simpler priorities, fewer initiatives, and leaders who model accountability. Culture is how decisions get made when spreadsheets disagree — you set that tone.

Success measures (examples)

• Growth quality: Mix of recurring revenue, new logos, and cross-sell — not volume for its own sake.
• Productivity: Unit cost, automation savings, or throughput improvements with audited baselines.
• Customer: NPS / CSAT where tracked; contract renewals; reference-ability in strategic accounts.
• Franchise: Clean compliance record; reputation stability in industry and government forums.

First 90 days (orientation arc)

• Days 1–30: Listening tour — customers, regulators (as appropriate), top team 1:1s, and unfiltered view of numbers; pause major reorganisation.
• Days 30–60: Publish a short memo on priorities, non-goals, and decision rights; align executive committee on three enterprise bets.
• Days 60–90: Lock operating cadence; fill or upgrade one to two critical seats; deliver one visible win (customer, cost, or culture).
• Commission a pragmatic view of data, cyber, and automation posture; sponsor one bounded pilot with ROI hypothesis.
• Establish escalation discipline with matrix partners — fewer meetings, clearer decision logs.

Stakeholder map (illustrative)

• Internal: CEO or regional president, CFO, risk / legal, CHRO, CIO or CDO, business GMs, internal audit.
• External: Strategic accounts, channel partners, industry associations, regulators (where material).
• Owners: PE operating partners, promoter office, or public investors — pace and clarity matter as much as vision.

Travel & mobility

Travel weighted to priority markets and quarterly global or regional forums; flexibility for crisis windows.

Compensation

Market-aligned CHRO remuneration in Telecommunications with performance linkage; sign-on and relocation considered for exceptional fits.

Application status

This mandate is no longer accepting new applications. The search progressed through Q4 2025 and closed for submissions in February 2026. We retain this posting for transparency on the type of leadership work we carry in Telecommunications and Singapore. For similar active mandates, browse open roles or submit a general profile through executive search inquiry.

Reference: telecommunications · CHRO · Singapore · Gladwin International Leadership Advisors