Chief-of-staff to regional chair (CSO calibre) — Telecom · India

Position overview

Gladwin International Leadership Advisors is representing a confidential organisation in Telecommunications on a senior CSO leadership mandate anchored in India. The remit explicitly spans Continental Europe, Middle East, Africa.

This is a strategic transformation mandate at CXO level — equal parts operating leadership, change orchestration, and investor / board narrative ownership.

The client values executives who build repeatable operating mechanisms, not heroic firefighting that resets every quarter.

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Context you will inherit

• Market & sector: Satellite and new connectivity — as Low Earth Orbit satellite broadband enters India, finding leaders who understand both terrestrial and space-based connectivity is a new challenge
• Geographic spine: Primary hub India with explicit corridor responsibility across Continental Europe, Middle East, Africa.
• Organisation stage: Recent leadership turnover created ambiguity on priorities; you will need to re-establish a crisp enterprise storyline.
• Stakeholders: Key interfaces include headquarters strategy, regional risk and legal, local regulators (where material), and anchor channel partners.
• Secondary lens: 5G monetisation — finding commercial and enterprise sales leaders who can create and sell compelling 5G use cases to enterprise customers

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The mandate (12–24 month arc)

1. Strategic resource allocation: Shift Opex and capex toward bets with highest risk-adjusted return.
2. Discontinuities: Monitor technology and business model shifts that could obsolete current advantages.
3. Customer futures: Scenario plans for how buyer behaviour evolves — especially in B2B services.
4. Exit options: For weak units, define paths (fix, sell, close) with timelines — stop infinite turnaround.
5. Strategic partnerships: Governance that prevents partners from capturing too much of the upside.
6. Metrics hygiene: Strategy scorecard linked to incentives — not a parallel slide deck no one owns.

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Responsibilities (representative)

• Challenge business unit strategies for overlap and capital inefficiency.
• Align innovation portfolio with enterprise bets — kill projects that drift.
• Sequence geographic or segment expansion with realistic operating assumptions.
• Integrate ESG into strategy where material to licence to operate and growth.
• Build strategy team talent — mix of analytics, finance, and industry depth.

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Leadership profile

• Judgment: High signal-to-noise under pressure; ethical clarity; willingness to halt initiatives that break risk appetite.
• Education: Strong undergraduate grounding; MBA / advanced degree / professional qualification common at this level.
• Communication: Executive presence in English; additional languages valued where market-relevant.
• Deal or transformation fluency: M&A, portfolio moves, or major change programmes in Telecommunications.
• Geographic muscle: Comfort operating from India with regular engagement across Continental Europe, Middle East.

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Team & culture

Inclusion and psychological safety are not separate programmes — they are prerequisites for honest debate on strategy and risk. Model curiosity, direct feedback, and consequences for conduct lapses.

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Success measures (examples)

• Value creation: EBITDA / cash trajectory vs. owner or board case — especially under stress scenarios.
• Execution: On-time delivery of named transformation milestones; reduction in repeat incidents or audit findings.
• Leadership: External hires and internal promotions that stick; reduction in key-person concentration.
• Innovation: Launched offers or capabilities that move the needle on differentiation, not pilots that stall.

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First 90 days (orientation arc)

• Days 1–30: Map cash, covenant, and customer concentration risks before announcing initiatives.
• Days 30–60: Align owners and board on a 12-month value story — financial and non-financial.
• Days 60–90: Launch two quick operational fixes that build credibility with frontline managers.
• Deep-dive on talent — who is load-bearing, who is blocking, where external hire is mandatory.
• Socialise a simple KPI tree so every function sees how their metrics roll up.

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Stakeholder map (illustrative)

• Internal: Executive committee, functional peers, shared services leads, and programme PMOs.
• External: Key suppliers, technology partners, and joint-venture boards where applicable.
• Board / owners: Expect deep dives on risk, liquidity, talent, and transformation — slides light, substance heavy.

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Travel & mobility

Multi-hub rhythm — plan for weekly or bi-weekly cross-border travel during integration or transformation peaks.

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Compensation

Package aligned to CSO benchmarks in Telecommunications — typically fixed, variable, benefits, and mobility where applicable. Structure detailed at shortlist.

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Application process

Gladwin International is managing this search confidentially. Shortlisted candidates will engage in structured conversations with the firm’s partners before client introduction. Please apply through the careers portal with a concise note on why this geography, sector, and remit fit your trajectory.

We review every submission personally; unsolicited outreach to the end client is discouraged and may disqualify candidacy.

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Reference: telecommunications · CSO · India · Gladwin International Leadership Advisors